Please note our bouquets may not have the exact flowers as pictured, but rest assured they will have a similar look and feel. We promise to stay on theme and bring you gorgeous, fresh products! While we will make every effort to keep your order as close to your descriptions and photographs as possible, we do reserve the right to replace flowers and greenery if we feel they won't be a good fit, or if specific flowers are not in stock or in season.
Flowers are ephemeral, and start to decompose the moment they're cut. This is why we source directly from farms in the Pacific Northwest and NOT from wholesalers, who fly flowers in from all over the world to have them last only a few days in a vase. Even though our flowers are cut only a few days before delivery to your door, sometimes they can be finicky - they are living things after all! If your flowers are being finicky, send us an email or give us a call and we'll provide you with tips on how to care for them.
We currently deliver to Vancouver, BC and the surrounding areas. We're working on shipping further away so stay tuned!
The delivery rates listed below are for our next-day delivery orders:
Deliveries within Vancouver that are in close proximity to our distribution centre are Free.
This includes postal codes V6H, V6J and V6K, in the neighbourhoods of Kitsilano, Fairview and Shaughnessy are Free.
$15 Delivery Fee for the following:
Deliveries within Vancouver are $15.
This includes postal codes V6A, V6B, V6C, V6E, V6G, V6L, V6M, V6N, V6P, V6R, V6S, V6T, V6Z, V5K, V5L, V5M, V5N, V5P, V5R, V5S, V5T, V5V, V5W, V5X, V5Y, V5Z, V7X, V7Y, in the following neighbourhoods: Downtown: Chinatown, Coal Harbour, Gastown, West End, Yaletown; Westside: Arbutus Ridge, Dunbar-Southlands, Kerrisdale, Marpole, Oakridge, South Cambie, Point Grey, UBC; East Van: Downtown Eastside, Hastings-Sunrise, Grandview-Woodlands, Kensington-Cedar Cottage, Killarney, Mount Pleasant, Renfrew-Collingwood, Riley Park-Little Mountain, Strathcona, Sunset, and Victoria-Fraserview.
Deliveries to Burnaby West are $15.
This includes postal codes V5C, V5B, V5G, V5H, V5J, in the following neighbourhoods: Metrotown, Burnaby Heights, Brentwood Park, Deer Lake, Forest Glen, and South Slope.
Deliveries to parts of Richmond are $15.
This includes postal codes V6V, V6Y, V6X, V7B, V7C, in the following neighbourhoods: City Centre, Hamilton, Sea Island, and Thompson.
$20 Delivery Fee for the following:
Deliveries to Central North Shore are $20.
This includes postal codes V7H, V7J, V7K, V7L, V7M, V7N, V7P, V7R, in the following neighbourhoods: Lynnmour, Lynn Creek, Capilano Valley, Marine Drive, Lonsdale, Lynn Valley, Northlands, and Seymour.
Deliveries to West Vancouver are $20.
This includes postal codes V7S, V7T, V7V), in the following neighbourhoods: Dundarave, British Properties, Sentinel Hill, and Ambleside.
Deliveries to parts of Richmond are $20.
This includes postal codes V7E, V7A, V6W in the following neighbourhoods: South Richmond / Steveston, East Richmond / South Arm, and West Richmond.
$25 Delivery Fee for the following:
Deliveries to Burnaby East are $25.
This includes postal codes V5A, V5E, V3N, in the following neighbourhoods: North Burnaby East, Highgate, and Burnaby Lake.
Deliveries to North Vancouver East are $25.
This includes postal code V7G, in the neighbourhoods of Deep Cove and Dollarton.
Deliveries to New Westminster are $25.
This includes postal codes V3L, V3M, in the neighbourhoods of Sapperton, Queensborough, and Downtown New West.
$35 Delivery Fee for the following:
Deliveries to West Vancouver are $35.
This includes postal code V7W, in the neighbourhoods of West Bay, Eagle Harbour, and Horseshoe Bay.
Deliveries to Surrey are $35.
This includes postal codes V3R, V3S, V3T, V3V, V3W, V3X, V4A, V4N, V4P, in the neighbourhoods of Ocean Park, Campbell Heights, Fraser Heights, Cloverdale, Fleetwood, Guildford, and South Surrey.
Deliveries to Delta are $35.
This includes postal codes V4C, V4E, V4G, V4K, V4L, V4M, in the neighbourhoods of Beach Grove, Ladner, and Tsawwassen.
Deliveries to White Rock and Port Moody are $35.
This includes postal codes V4B and V3H.
Deliveries to Langley are $35.
This includes postal codes V2Y, V2Z, V1M, V3A, and V4W.
Deliveries to Coquitlam are $35.
This includes postal codes V3B, V3C, V3J, V3K, V3E, in the neighbourhoods of Austin Heights, Burquitlam, and Port Coquitlam.
$45 Delivery Fee for the following:
Deliveries to Pitt Meadows, Maple Ridge and Abbottsford are $45.
This includes postal codes V3Y, V2X, V2S, and V2T
Deliveries are generally made between 9 AM and 5 PM. We do our best to have all deliveries finished by 5 PM, although most happen sooner. We cannot accommodate most special delivery requests on busy holidays. For any special delivery requests, please email us at firstname.lastname@example.org and provide us with a good window of time that someone will be home or let us know if there is a place that we can safely leave the flowers.
Please provide us with as much information as possible so we can get your flowers to the intended recipient in a timely manner; Information such as a buzzer number, unit number and phone number would be great!
Our blooms are water wrapped and delivered in our covered boxes so they are fine to stay outside for 6-8 hours in a cool area. They can only stay outside for 2-3 hours on a warm summer's day. Please note our So Extra sized bouquets do not come in our boxes (as they are too large!) We will deliver them in our Leis de Buds carry bags until larger boxes come in.
For missed deliveries within Vancouver, we will notify the recipient and sender and then hold the flowers at our store for pickup. If we hear back in time, we will reattempt delivery the next day at no charge within Vancouver.
For missed deliveries outside of Vancouver, we will notify the recipient and sender and then hold the flowers at our store for pickup. If we hear back in time, we will reattempt delivery next day for an additional delivery fee. Otherwise, we will hold the delivery at our store for pickup only.
For missed deliveries and if we are unable to connect with the recipient or sender by the end of the 2nd day, your flowers will be donated and we will not be able to offer a refund.
Same Day Deliveries:
We offer same-day delivery services within Vancouver via our shipping partners at Uber CornerStore and DoorDash. For same-day deliveries outside of Vancouver, send us an email at email@example.com or give us a ring at 604-428-7858 to see if we can accommodate. A same-day delivery fee will be based off of a real-time quote from our delivery service partner. Please try to have your order to us as fast as possible. We can only accommodate same-day deliveries outside of Vancouver if the order is placed by 11 AM PST, and if there is availability.
We value our friends and family and close early on Christmas Eve, and fully on Christmas Day and New Year’s Day. We generally take the week off between Christmas and New Year's Day to spend time with our loved ones and get some much needed and deserved R&R.
Over a holiday weekend, we reserve the right to close early if we sell out of flowers.
For missed deliveries and if we are unable to connect with the recipient or sender by the end of the 2nd day, your flowers will be donated and we will not be able to offer a refund.
Even though our flowers are cut only a few days before delivery to your door, sometimes they can be finicky - they are living things after all! If your flowers are being finicky, send us an email or give us a call and we'll provide you with tips on how to care for them. In the event the flowers are not performing in the way they should, refunds will be determined on a case by case basis.
This website is operated by Leis de Buds Floral Services, Inc. Throughout the site, the terms “we”, “us” and “our” refer to Leis de Buds Floral Services, Inc. Leis de Buds Floral Services, Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your phone number, email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Leis de Buds Floral Services, Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Leis de Buds Floral Services, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2202 W 4th Ave, Vancouver, BC, V6J 1N8, Canada and 1695 W 5th Ave, Vancouver, BC V6J 1N5.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.) We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
2202 W 4th Ave
Vancouver, BC V6K 1N8